Photo of Bernard O'Connor

Bernie O'Connor

Managing Director, Customer Communications Management

Overview

Over his career, Mr. O’Connor has consistently demonstrated the ability to translate strategic opportunities into operational and commercial success.


Key highlights include:

 

  • Digital Transformation Leadership – Directed enterprise-scale modernization initiatives integrating CCM and automation technologies to enhance customer experience and operational efficiency.
  • Strategic Business Development – Led new market entry strategies across the mutual fund, broker-dealer, and banking sectors, building sustainable, productized services that expanded recurring revenue streams.
  • Growth and Turnaround Expertise – Successfully revitalized business units by aligning technology, process, and culture, accelerating commercialization, and increasing market share.
  • Venture and Private Equity Engagements – Drove strategy and operational execution for both emerging and mature companies, optimizing valuation and preparing for M&A or investor transitions.

 

Bernie’s leadership style is hands-on, collaborative, and rooted in a deep understanding of how people, technology, and innovation converge to create measurable value. He is widely recognized for closing complex enterprise deals and designing scalable solutions that drive growth for both clients and partners.

Experience & Leadership

Over his career, Mr. O’Connor has consistently demonstrated the ability to translate strategic opportunities into operational and commercial success.


Key highlights include:

 

 

  • Digital Transformation Leadership – Directed enterprise-scale modernization initiatives integrating CCM and automation technologies to enhance customer experience and operational efficiency.
  • Strategic Business Development – Led new market entry strategies across the mutual fund, broker-dealer, and banking sectors, building sustainable, productized services that expanded recurring revenue streams.
  • Growth and Turnaround Expertise – Successfully revitalized business units by aligning technology, process, and culture, accelerating commercialization, and increasing market share.
  • Venture and Private Equity Engagements – Drove strategy and operational execution for both emerging and mature companies, optimizing valuation and preparing for M&A or investor transitions.

 

Bernie’s leadership style is hands-on, collaborative, and rooted in a deep understanding of how people, technology, and innovation converge to create measurable value. He is widely recognized for closing complex enterprise deals and designing scalable solutions that drive growth for both clients and partners.

Core Expertise

  • Digital Transformation
  • Consulting Leadership
  • Software-as-a-Service (SaaS)
  • Artificial Intelligence (AI)
  • M&A and Acquisition Integration
  • Revenue and Profit Growth
  • Technology Implementation
  • New Business Development
  • Customer Experience (CX)
  • Business Process Outsourcing (BPO)
  • VC/PE Strategy Development
  • Partnerships and Alliances

Education

B.B.A., St. Bonaventure University, New York